Frequently Asked Questions
Find answers to common questions about Remotkey.
Account & Login
How do I create an account?
- Download the app from the App Store or Google Play Store.
- Open the app and tap “Sign Up”.
- Enter your email address and verify it with the OTP code sent to your email.
- Complete your profile with your name and other required information.
I forgot my password. How do I reset it?
Remotkey uses email-based OTP verification instead of passwords. If you can’t access your email, contact support at info@remotkey.com for assistance.
How do I delete my account?
Go to your Profile settings in the app and tap “Delete Account”. You can also email us at info@remotkey.com with “Account Deletion Request” in the subject line. For more details, see our Account Deletion Policy.
Can I recover my account after deletion?
There is a 30-day grace period after account deletion to request recovery. After 30 days, account recovery is not possible. Contact support immediately if you need to recover your account.
How do I update my profile information?
Go to your Profile in the app, tap “Edit Profile” or “Personal Information,” update the fields you want to change, and tap “Save”.
Payments & Billing
How do I set up payments?
Staff members need to complete Stripe Connect account setup. Go to Profile → Stripe Setup and provide the required information, including personal details, address, bank account information, and identity verification documents.
When will I receive my payments?
Payments are processed after task completion and approval. Once approved, transfers typically arrive in your Stripe account within 2–5 business days, depending on your payout schedule.
How do I view my payment history?
Open the Profile or Earnings section in the app to view completed, pending, and requested payments.
What information do I need for Stripe setup?
- Full name and date of birth
- Social Security Number (SSN)
- Address and phone number
- Bank account details
- Valid government-issued ID
- You must be at least 18 years old
Why is my payment pending?
- Task not yet approved
- Incomplete Stripe account setup
- Verification issues
- Payment processing delays
Tasks & Assignments
How do I view my assigned tasks?
Open the app and go to the Home screen or Tasks section to see tasks assigned to you, including regular and essential tasks, organized by date and status.
How do I complete a task?
Open the task details, review the requirements, and tap “Start Task” or “Complete Task”. Location-based tasks may require you to be at the property (verified via geofencing). Submit any required photos or documentation.
What are essential tasks?
Essential tasks are recurring daily tasks that must be completed at specific properties. They may include location-based time tracking and are typically assigned automatically based on your property assignments.
Can I decline a task?
Policies vary. Some tasks can be declined, while others may be mandatory. Check with your property manager or administrator for specific policies.
How does time tracking work?
Time tracking can be automatic (starts when you enter the property geofence) or manual. Enable location-based time tracking in Settings → Location. The app records your work hours for accurate payment calculation.
Location & Geofencing
Why does the app need my location?
Location services enable geofencing to verify when you arrive at property locations, automatic time tracking, and task completion verification. Location data is collected only when the app is in use and permission is granted.
How do I enable location services?
- In the app: Settings → Location, then enable permissions.
- On your device: iOS (Settings → Privacy → Location Services) or Android (Settings → Apps → Permissions) and grant location access.
What is geofencing?
Geofencing uses GPS to detect when you enter or exit a defined property area. This enables automatic task verification and time tracking to ensure you’re at the correct location.
The app says I’m not at the property location. What should I do?
- Confirm location services are enabled and permission is granted.
- Move to an area with better GPS signal and wait for an update.
- Refresh your location in the app.
Can I use the app without location services?
Some features require location. You can use basic features without it, but location-based tasks, geofencing, and automatic time tracking will not work.
Notifications
How do I enable push notifications?
When you first open the app, allow notifications when prompted. You can also enable them in device settings (Settings → Notifications → Remotkey) and customize preferences in Settings → Notifications within the app.
I’m not receiving notifications. What should I do?
- Verify notifications are enabled in both device and app settings.
- Ensure you’re logged in and have an active internet connection.
- Try logging out and back in, or reinstall the app.
What types of notifications will I receive?
- New task assignments and updates
- Payment notifications
- Essential task reminders
- Bonus task opportunities
- Important system announcements
Can I customize notification settings?
Yes. Go to Settings → Notifications to enable or disable different notification types and choose your preferences.
Referral Program
How does the referral program work?
Share your unique referral code with others. When someone signs up using your code, you may earn referral commissions. Go to Profile → Referrals to find your code and view statistics.
How do I share my referral code?
Go to Profile → Referrals and tap “Share”. You can share via messaging or email, or copy the link. The app detects if the recipient has the app installed and provides appropriate options.
When do I receive referral earnings?
Referral earnings are processed according to the referral program terms. Check Profile → Referrals for your earnings and payout schedule.
Can I use someone else’s referral code?
Yes. Enter a referral code during signup. If you use a referral link, the code will be prefilled.
Technical Support
The app is crashing. What should I do?
- Close and restart the app.
- Update to the latest version from the App Store or Google Play Store.
- Restart your device.
- Clear app cache (Android) or reinstall the app (iOS).
- Contact support if the issue persists.
The app won’t load or sync. What’s wrong?
- Check your internet connection and try switching between Wi‑Fi and mobile data.
- Close and reopen the app.
- Log out and back in if problems persist, or contact support.
How do I update the app?
Open the App Store (iOS) or Google Play Store (Android), search for “Remotkey,” and tap “Update” if available. You can enable automatic updates in your device settings.
What devices are supported?
iOS 12.0 or later and Android 6.0 (API level 23) or later. An active internet connection and location services are required for full functionality.
I’m having trouble logging in. What should I do?
- Confirm you’re using the correct email address.
- Check your internet connection.
- Verify the OTP code was received and entered correctly. Check spam or request a new code.
- Contact support if issues persist.
How do I contact support?
Email: info@remotkey.com • Phone: 970-445-2015 • Visit our Support page.
Still have questions?