Cookie Policy
Last Updated: Nov 6, 2025
1. Introduction
This Cookie Policy explains how Remotkey ("we," "our," or "us") uses cookies, local storage, and similar tracking technologies in our mobile application ("App") and related services. This policy should be read in conjunction with our Privacy Policy and Terms and Conditions.
By using the App, you consent to the use of cookies and similar technologies as described in this policy, unless you disable them through your device settings.
2. What Are Cookies and Similar Technologies?
While mobile apps don’t use traditional web cookies in the same way, we use similar technologies to store and access information on your device:
- Local Storage: Data stored locally on your device to remember your preferences and settings
- Secure Storage: Encrypted storage for sensitive information like authentication tokens
- Device Identifiers: Unique identifiers associated with your device for app functionality
- Session Data: Temporary data stored during your app session
- Third-Party Tracking: Technologies used by third-party services integrated into our App
Note: For the purposes of this policy, we refer to all these technologies collectively as “cookies” or “tracking technologies.”
3. Types of Cookies We Use
We use the following types of cookies and similar technologies:
3.1 Essential Cookies
These cookies are necessary for the App to function properly and cannot be disabled. They include:
- Authentication Tokens: Stored securely to maintain your login session
- User Preferences: Your app settings and preferences
- Session Data: Information needed during your current app session
- Device Identifiers: FCM tokens for push notifications
Purpose: Essential for app functionality, security, and user experience
Duration: Session-based or until you log out
3.2 Functional Cookies
These cookies enhance functionality and personalization:
- Language Preferences: Your selected language settings
- Theme Preferences: Dark mode or light mode selection
- Notification Preferences: Your notification settings
- Location Settings: Your location permission preferences
Purpose: Remember your preferences and provide personalized experience
Duration: Until you change settings or delete the app
3.3 Analytics Cookies
These cookies help us understand how you use the App:
- Firebase Analytics: App usage statistics and performance metrics
- Crash Reports: Information about app crashes and errors
- Feature Usage: Which features are used most frequently
Purpose: Improve app performance, fix bugs, and enhance user experience
Duration: Varies by service provider
Third-Party: Google Firebase
3.4 Third-Party Cookies
Third-party services integrated into our App may use their own cookies:
- Google Maps: Location services and map functionality
- Firebase: Push notifications, analytics, and dynamic links
- Stripe: Payment processing (if accessed through web views)
Purpose: Enable third-party service functionality
Third-Party Policies: Subject to respective third-party privacy policies
4. Specific Cookies and Technologies Used
The following table details the specific cookies and technologies we use:
| Name/Type | Purpose | Duration | Category |
|---|---|---|---|
| auth_token | Stores authentication token for maintaining login session | Until logout or expiration | Essential |
| refresh_token | Stores refresh token for token renewal | Until logout or expiration | Essential |
| user_data | Stores user profile information and preferences | Until account deletion | Essential |
| fcm_token | Firebase Cloud Messaging token for push notifications | Until token refresh or app reinstall | Essential |
| notifications | Stores in-app notification data | Until cleared or account deletion | Functional |
| language_preference | Stores your selected language | Until changed or app deletion | Functional |
| theme_preference | Stores dark/light mode preference | Until changed or app deletion | Functional |
| location_settings | Stores location permission and tracking preferences | Until changed or app deletion | Functional |
| Firebase Analytics | App usage analytics and performance metrics | As per provider policy | Analytics |
| Google Maps Cookies | Map functionality and location services | As per provider policy | Third-Party |
5. How We Use Cookies
We use cookies and similar technologies for the following purposes:
- Authentication: To keep you logged in and maintain your session
- Security: To protect your account and prevent unauthorized access
- Preferences: To remember your settings and preferences
- Functionality: To enable core app features and services
- Analytics: To understand how the App is used and improve performance
- Notifications: To deliver push notifications and in-app messages
- Location Services: To provide location-based features and geofencing
6. Third-Party Cookies
Our App integrates with third-party services that may use their own cookies and tracking technologies:
6.1 Google Firebase
- Purpose: Push notifications, analytics, crash reporting, dynamic links
- Cookies Used: Analytics cookies, device identifiers
- Opt-Out: You can disable analytics through your device settings or by contacting us
6.2 Google Maps
- Purpose: Maps display, location services, directions
- Cookies Used: Location data, map preferences
- Opt-Out: Disable location services in your device settings
6.3 Stripe
- Purpose: Payment processing (if accessed through web views)
- Cookies Used: Session cookies for payment processing
Note: We do not control third-party cookies. Please review the respective privacy policies of these third-party services for more information about their cookie practices.
7. Managing Cookies
You have several options for managing cookies and similar technologies:
7.1 Device Settings
You can manage some cookies through your device settings:
- iOS: Settings → Privacy → Tracking
- Android: Settings → Google → Ads
- Location Services: Disable location permissions in device settings
- Notifications: Disable push notifications in device settings
7.2 App Settings
Within the App, you can manage:
- Notification preferences
- Location tracking settings
- Language and theme preferences
- Account deletion (which removes stored data)
7.3 Disabling Cookies
Important: Disabling certain cookies may affect App functionality:
- Disabling authentication cookies will require you to log in each time
- Disabling location cookies will prevent geofencing and location-based features
- Disabling notification cookies will prevent push notifications
- Some features may not work properly if essential cookies are disabled
7.4 Clearing Stored Data
You can clear stored data by:
- Logging out of the App (clears session data)
- Deleting and reinstalling the App (clears all local storage)
- Using device settings to clear app data
- Requesting account deletion (removes all associated data)
8. Cookie Duration
Cookies and stored data have different lifespans:
- Session Cookies: Deleted when you close the App or log out
- Persistent Cookies: Remain until you delete them, change settings, or delete the App
- Authentication Tokens: Valid until expiration or logout
- User Preferences: Stored until changed or App deletion
- Analytics Data: Retained according to our data retention policy
9. Do Not Track Signals
The App does not currently respond to “Do Not Track” (DNT) signals from your device. However, you can:
- Disable location tracking in App settings
- Opt out of analytics through device settings
- Disable push notifications
- Contact us to request limited data collection
We continue to collect and use information as described in our Privacy Policy, but we respect your choices regarding data collection where technically feasible.
10. Children’s Privacy
Our App is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.
11. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
- Our use of cookies and tracking technologies
- Legal or regulatory requirements
- Third-party service integrations
- App features and functionality
We will notify you of material changes by:
- Updating the "Last Updated" date at the top of this policy
- Posting a notice in the App
- Sending a notification (for significant changes)
Your continued use of the App after any changes constitutes acceptance of the updated Cookie Policy.
12. Your Rights
Depending on your location, you may have certain rights regarding cookies and tracking technologies:
- Right to Information: Know what cookies are used and why
- Right to Consent: Provide or withdraw consent for non-essential cookies
- Right to Access: Request information about cookies stored on your device
- Right to Deletion: Request deletion of cookies and stored data
- Right to Object: Object to certain types of cookie processing
To exercise these rights, contact us at info@remotkey.com.
13. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected through cookies
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to request deletion of cookies and associated data
- Right to non-discrimination for exercising your privacy rights
14. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to be informed about cookie usage
- Right to access information stored in cookies
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise these rights, contact us at info@remotkey.com.
15. Contact Us
If you have questions about this Cookie Policy or our use of cookies and tracking technologies, please contact us at:
Email: info@remotkey.com
Address: 3971 Big Horn Rd 7CC Vail, CO 81657
Phone: 970-445-2015
By using Remotkey, you acknowledge that you have read and understood this Cookie Policy. If you do not agree with our use of cookies, you may disable them through your device settings, though this may affect App functionality.
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